ABEMA Live

Privacy Policy

Effective Date: August 5, 2024

AbemaTV's Privacy Policy

AbemaTV, Inc. (hereinafter referred to as "AbemaTV", "we", "our" or "us") complies with the Act on the Protection of Personal Information, relevant governmental and ministerial ordinances, and guidelines (hereinafter referred to as "Laws and Regulations") and appropriately manages and uses personal information as described below. This Privacy Policy is subject to the privacy policy, terms of use, guidelines, etc. (hereinafter referred to as "Service Regulations") of each service. In the event of any conflict between this Privacy Policy and the contents of the Service Regulations, the contents of the Service Regulations shall take precedence.

1. Obtainment of Personal Information

AbemaTV will obtain personal information to the scope necessary for the achievement of the purpose of utilization notified or announced in advance through appropriate and lawful means.

2. Cookies, Advertising Identifiers, and IP Address Information

We do not consider cookies, advertising identifiers (including but not limited to Identifiers for Advertisers/IDFA and Google Advertising Identifiers/AAID) and IP address information (hereinafter collectively referred to as "Cookies, etc.") to be personal information as Cookies, etc. cannot be used independently to identify a specific individual. However, we will deem Cookies, etc. to be personal information if they are incorporated and used together with personal information.
We disclose the purpose or method of utilization of any Cookies, etc. it utilizes within the media it operates, even if any specific individual cannot be identified. It is possible to set a browser or operating system to refuse cookies and advertising identifiers, and if a service cannot be used when a browser or operating system is set to block cookies and advertising identifiers, we will make a public announcement to that effect. Cookies and IDFA/ADID can be blocked via the following page.
https://abema.tv/about/privacy-policy

3. Specification of Purpose of Utilization of Personal Information

We will specify, to the extent possible, the purpose of utilization of personal information we handle, and notify you (hereinafter referred to as "you", or the "Individual"); the subject of the personal information, in a concrete and easy-to-understand manner, or publicize such purpose.

4. Restrictions on Utilization of Personal Information

We will not handle personal information beyond the scope necessary to achieve the purpose of utilization without obtaining your prior consent. In the event we acquire personal information as a result of a merger or for any other reason, we will not handle such information beyond the scope necessary for achieving the purpose of utilization before the succession of business. However, these restrictions do not apply in any of the following cases:

  1. when required by law;
  2. when it is necessary for the protection of the life, body, or property of an individual and it is difficult to obtain consent of the Individual in question;
  3. cases in which the provision of personal information is particularly necessary for improving public health or promoting the sound growth of children and in which it is difficult to obtain the consent of the Individual concerned; or
  4. cases in which the handling of personal information is necessary for cooperation with a national agency, a local government, or an individual or entity entrusted by either a national agency or local government to execute affairs prescribed by law, and in which obtaining the Individual's consent is likely to impede the execution of such affairs.

5. Proper Acquisition of Personal Information

We acquire personal information in an appropriate manner and do not acquire personal information through deception or any other wrongful means. We are also mindful to avoid collecting information of a personal nature from any child under the age of fifteen (15) without the consent of their legal representatives (such as a person who has parental authority).

6. Notice of Purpose of Utilization at the Time of Acquisition of Personal Information

When we acquire personal information, we will disclose in advance the purpose of utilization; however, this does not apply in any of the following cases:

  1. cases in which notifying the Individual of the purpose of utilization or publicly announcing it is likely to harm the life, body, or property or any other right or interest of the Individual or a third party;
  2. cases in which notifying the Individual of the purpose of utilization or publicly announcing it is likely to harm any right or legitimate interest of AbemaTV;
  3. cases in which it is necessary to cooperate with a national agency or local public body in the performance of its duties as prescribed by law, and in which notifying the Individual of the purpose of utilization or publicly announcing it is likely to impede the execution of such duties; or
  4. cases in which it is deemed that the purpose of utilization is clear in consideration of the circumstances of the acquisition.

7. Changes to Purpose of Utilization of Personal Information

If we change the purpose of utilization of personal information, we will not do so beyond the scope that is reasonably considered to be relevant to the purpose of utilization before the change and will notify you or publicly announce the changed purpose of utilization.

8. Secure Management of Personal Information and Supervision of Employees

We shall establish rules for the protection of personal information and provide necessary and appropriate supervision to our employees in order to prevent leakage, loss, or damage of personal information and otherwise ensure the safe management of personal information.

9. Supervision of Subcontractors

When we outsource all or part of the handling of personal information, we will conclude a contract with the subcontractor that includes confidentiality or will require the subcontractor to agree to the terms and conditions stipulated by us and will provide necessary and appropriate supervision to ensure that the subcontractor manages personal information securely.

10. Restrictions on Provision to Third Parties

We will not provide personal information to third parties without obtaining your prior consent, except in the following cases:

  1. when required by law;
  2. when it is necessary for the protection of the life, body, or property of an individual and it is difficult to obtain the consent of the Individual in question;
  3. when it is especially necessary to improve public health or to promote the sound growth of children, and it is difficult to obtain the consent of the Individual in question;
  4. cases in which the provision of personal information is necessary for cooperating with a national agency, a local government, or an individual or entity entrusted by either a national agency or local government to execute affairs prescribed by law, and in which obtaining the Individual's consent is likely to impede the execution of the relevant affairs.

11. Personal Information Disclosure

When we receive a request from you for disclosure of your personal information, we will disclose such information to you without delay. However, we may decide not to disclose all or part of the information in any of the following cases, and in that case we will notify you immediately to that effect:

  1. if there is a risk of harm to the life, body, property, or other rights or interests of the Individual concerned or a third party;
  2. if there is a risk of significant hindrance to the proper conduct of AbemaTV's business; or
  3. if it would violate other laws or regulations.

12. Correction of Personal Information

When we receive a request from you to correct, add, or delete (hereinafter referred to as "correct") your personal information on the grounds that it is untrue, we will make the necessary investigation without delay to the extent necessary to achieve the purpose of utilization, except in cases where special procedures are prescribed by other laws.

13. Discontinuance of Utilization of Personal Information

If you request us to cease use of or delete your personal information (hereinafter referred to as "cease use") on the grounds that your personal information is being handled in a manner that exceeds the scope of the purpose of utilization previously announced, or that the information was obtained through deception or any other wrongful means, we will conduct any necessary investigation without delay and, and on the basis of the results, cease use of the information and notify you to that effect. However, in cases where it is difficult to cease use of personal information due to the large amount of costs involved or other reasons, and alternative measures can be taken to protect your rights and interests, alternative measures will be taken.

14. Explanation of Reasons

If we decide not to do any of the following despite receiving a request from you, we will endeavor to explain the reason for that decision to you when notifying you of that decision:

  1. notify the purpose of utilization of your personal information;
  2. disclose all or part of your personal information;
  3. discontinue the cease use of your personal information; or
  4. discontinue provision of your personal information to any third party.

15. Inquiries

If you have any questions or concerns regarding the contents of this Privacy Policy, please use the following contact details:

AbemaTV, Inc.
40-1 Udagawacho Shibuya-ku, Tokyo
Legal & Compliance Office Privacy Policy Manager
For inquiries regarding the Privacy Policy, please contact below:
abematv@cyberagent.co.jp
Susumu Fujita
Personal Information Protection Manager

Established: August 5, 2024

Guidelines for Handling Personal Information

(For ABEMA Live Users)
Users who use various services provided through the video streaming service "ABEMA Live" (hereinafter referred to as "the Service") provided by AbemaTV, Inc. (hereinafter referred to as "AbemaTV", "we", "our" or "us") are requested to read and agree to the following terms. In accordance with AbemaTV's Privacy Policy, AbemaTV shall strictly manage the personal information of customers who use the Service (hereinafter referred to as "you" or "user"), and shall stipulate the following guidelines on handling of personal information (hereinafter referred to as "Guidelines") for specific details regarding the personal information obtained and how it is processed and used.

1. Scope of these Guidelines

These Guidelines applies to users who use the Service.

2. Information Collected

  1. We collect the following types of personal information from users.
  2. Personal information means information as defined in the Act on the Protection of Personal Information (hereinafter referred to as the "Personal Information Protection Act") and related government ordinances, and guidelines (hereinafter referred to as "Laws and Regulations").
  3. The following are specific examples of how we collect personal information.
    1. When obtaining information required for membership registration in order for a user to start using the Service or to use a specific service within the Service
    2. When obtaining user access information, cookies, advertising ID numbers, etc. through browsers or applications (SDKs, web beacons, etc.) when users use the Service.
    3. When obtaining email addresses, etc. (this may include names and contact information) that users submit via inquiry forms for inquiries about the Service.
    4. When a user applies to participate in or makes inquiries about events or other activity related to the Service or sends a document or other information to us.
  4. In order for us to provide the Service to users, it is essential that such information be provided by users. If you do not want us to collect your personal information, please do not to provide it to us.

3. Cookies and Web Beacons

We use cookies in the Service, a small text file that may be used to collect information about your activity on the Service and to make the use of the Service as comfortable as possible for you, not only for your current use of the respective Service but also for latter uses. For example, when someone visits a web page within the Service, a cookie is placed on the user's device (if the user accepts cookies) or is read if the user has accessed the Service previously. These cookies enable us to collect information such as user ID, app version, operation system, device name, and error code, etc. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. If you do so, you may not be able to take advantage of the personalized features enjoyed by other users of our Service.
We also use Web Beacons (also known as "clear GIFs", "web bugs" or "pixel tags") tiny graphics with a unique identifier, similar in function to cookies, which are used to count the number of users who have visited certain web pages of the Service and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted email messages, web beacons can inform the sender whether and when the email has been opened. In contrast to cookies, which are stored on a user's computer's hard drive, web beacons are embedded invisibly on web pages.

4. Cookies and Tracking Tools of Third-Party Providers

Google Analytics
We use Google Analytics, a web analytics service provided by Google LLC ("Google"), that collects anonymous statistical and analytical information about how users use the Service. For example, Google gathers and aggregates data about page views and clicks on the Service. These analytics are not used to track your journey to other websites or to identify you. The information generated by the Google Analytics cookies regarding your use of the Service (including your IP address) will be transmitted to and stored by Google on servers in the United States and Japan. For information on how to opt out of Google Analytics cookies, please visit: http://tools.google.com/dlpage/gaoptout or adjust your web browser settings to block these cookies along with other cookies.
For more information about Google's privacy policy, please visit: https://policies.google.com/privacy?hl=en

5. Use of Personal Information

  1. We use personal information for the purposes specified below:
    1. Distribution of content and related services (including match and event announcements and advertisements);
    2. Development of services, analysis of statistics, analysis, surveys and other marketing activities to improve services;
    3. Responding to inquiries, consultations, and complaints, and resolving disputes;
    4. To provide special offers, updates and other new services from the Service or other third parties, or if you have requested this information or promotional materials;
    5. To provide services requested by you;
    6. To achieve marketing or promotional purposes;
    7. To confirm, investigate, and analyze whether the Service meets your needs;
    8. To help us create and publish content that is most relevant to you;
    9. To notify you of any changes to the Privacy Policy, these Guidelines or Terms of Use, as necessary;
    10. To grant you access to limited-entry areas of the Service;
    11. To send newsletters and other information that you request;
    12. To contact you in response to your inquiries; and
    13. In other manners as disclosed within these Guidelines or at the time of collection.
  2. We will process your personal information in accordance with your consent when you indicated that you accept these Guidelines. You may revoke your consent to this processing at any time. However, this withdrawal does not affect the legality of the process taken before you revoked your consent.
  3. We retain your personal information as long as your account is active or as long as it is necessary to provide the Service.

6. Disclosure to Third Parties

  1. We may only share or disclose your personal information with third parties in the following cases, and the third parties may use the personal information only for the period necessary to accomplish those purposes:
    1. To fulfill the provision of services to you. For example, if you choose to engage with services on the Service, we may share your personal information in order to provide services to you. Also, if you are participating in a sweepstake or contest, we may use your personal information in order to fulfill the terms of that promotion. This means that we may share information for prize fulfillment purposes including, for example, sharing your postal address with a postal service or mail carriers. We may also share your information with co-sponsors of that promotion.
    2. To outsource processing to affiliates, strategic partners, agents, third-party marketers, or other parties in order to provide services that are likely to be of interest to you. If you wish us not to use your personal information for marketing purposes, you may make a request in accordance with Section 8 of these Guidelines.
    3. To transfer personal and other information to Amazon Web Services, Inc. and other cloud service providers to store and manage users' personal data on our servers.
    4. To process and fulfill orders, provide customer service, maintain and analyze data, send customer communications, and collect entries, and other promotions. Delegated third parties, including unaffiliated third-party service providers, agents or independent contractors, who help us maintain our Service and provide other administrative services to us will be handling this. When delegating third parties to handle some or all personal information, we enter into confidentiality agreements and other agreements for the protection of personal information with the delegated parties and requests consent to the terms and agreements thereof so as to safely manage personal information. Third party service providers that help us administer our Service will have access to users' personal information. If you do not wish for our unaffiliated third-party service providers to have access to your information, please do not register or submit any personal information to us.
    5. To comply with the laws and regulations, we may share personal information when necessary or in the good faith that such action is necessary under the requirements of the law, a legally-binding court order or governmental order from an investigation agency or competent regulatory authority that is issued through due process, to protect and defend and defend our rights or property, including the rights and property of AbemaTV or to act in urgent circumstances when it is necessary to protect the life, body, or property of a person, and the consent of the identified individual is difficult to obtain.
    6. To third parties as part of any corporate reorganization process, including but not limited to mergers, acquisitions and sales of all or substantially all of our assets.
  2. We will not share or disclose your personal information to any third party except as provided in these Guidelines or with your consent.

7. Security

  1. No data transmission over the Internet can be guaranteed to be 100% secure.
    Therefore, we cannot ensure or warrant the security of any information you transmit to us, and you understand that any information that you transfer to us is done at your own risk.
  2. We have established rules for the protection of personal information, and have incorporated appropriate administrative, technical, organizational, and physical security measures that are required under applicable laws and regulations.
  3. We use firewalls to protect your information from unauthorized access, disclosure, alteration or destruction. However please note that this is not a guarantee that such information may not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software.
  4. If we learn of security systems breach, we may attempt to notify you electronically so that you can take appropriate protective measures can be taken. By using the Service or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues related to your use of the Service.
  5. We may post a notice on our Service if a security breach occurs. We may also send an email to you at the email address you have provided in these circumstances.

8. Access, Portability & Correction of Personal Information

You have the right, in accordance with Article 18 of these Guidelines, to access the information held by us and to request the correction or transfer of the information, or to object to the processing of any data relating to you. We will make necessary investigation without delay for any transfer, correction, addition, deletion or objection to the processing of personal information (hereinafter referred to as "correction") and provide you or a nominated third party with your personal information as soon as possible or perform correction as soon as possible.

9. Choice & Opt-Outs

You may opt out at any time by turning off communications or data regarding the Service, including (i) notices of concerning usage violations, (ii) updates, and (iii) notifications regarding use of the Service, and information or data regarding transactions, products, and/or services that you may have purchased or selected, at the device level by means of a setting.

10. Discontinuation & Deletion of Personal Information

You have the right in accordance with Article 18 of these Guidelines to request that we stop processing your personal data and to delete the information that we hold about you. If you request the deletion or erasure of personal information (hereinafter referred to as "cease use") on the grounds that it was processed for purposes other than those for which it was obtained or was obtained by deception or other unlawful means, we will, upon verifying the identity of the user who made the request, we will conduct the necessary investigation without delay, and based on the results of such investigation, we will, to the extent possible for you, cease use the personal information without charge, and notify you to that effect. However, we may retain a copy of your personal information if required or permitted by law.

11. International Transfer of Information

If you choose to provide us with personal information from outside Japan, it will be stored in Japan. We may transfer (by any means including sending or allowing access) that information across borders, and from your country or jurisdiction to other countries or jurisdictions around the world. If you are using the Service from the European Union (EU) or any other region where data acquisition and use laws apply, your personal information will be transferred to Japan, however, please note that Japan does not have the same data protection laws as the EU and you will not have many of the rights afforded to data subjects in the EU. By providing your personal information, you consent to:

  1. the use of your personal information for the purposes specified in these Guidelines;
  2. the transfer of your personal information to Japan as indicated above; and
  3. that the laws of Japan shall apply.

12. Push Notification

We may send push notifications through the web or applications to send you updates and other service-related notifications that may be of importance to you. You may at any time opt out from receiving these types of communications by turning them off at the device level through your settings.

13. Third Party Services

This statement applies solely to the information collected on the Service. The Service may contain links to other webservices. We are not responsible for the privacy practices or the content of these other webservices.

14. Assignment

In the event that all or part of our assets are sold or acquired by another party, or in the event of a merger, you grant us the right to assign the personal and non-personal information collected via the Service to the other party.

15. Changes to these Guidelines

  1. We reserve the right to change these Guidelines from time to time. When we do, we will also revise the "Last Updated" date at the top of these Guidelines.
  2. For some changes to these Guidelines, we may attempt to obtain your consent before implementing the change by placing a notice on the Service. Continued use of the Service following such notice will be viewed as consent to such changes unless otherwise specified.

16. Online Tracking

We do not support "Do Not Track" (DNT) browser settings and do not currently participate in any framework that would allow the us to respond to user signals or other mechanisms for obtaining users' personal or non-personal information.

17. Our Policy Regarding Children

We do not knowingly collect or solicit personal information from anyone under the age of sixteen (16) or knowingly allow such persons to use the Service. If you are under sixteen (16), please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under the age of sixteen (16) may provide any personal information. In the event that we learn that we have collected personal information from a child under age sixteen (16), we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under the age of sixteen (16), please contact us using the contact details set out in "19. Contacting Us" of the Guidelines.

18. Right to Complain

If you object to the way in which we process your personal information, you have the right to lodge a complaint with your local data protection authority having jurisdiction over your region.

19. Contacting Us

If you have any questions regarding these Guidelines, and the Privacy Policy on the handling of personal information, or any information, correction, suspension or deletion of data, please contact us at the following e-mail address:

English: cs-support-en-ml@abema-global.com
Thai: cs-support-th-ml@abema-global.com
Korean: cs-support-kr-ml@abema-global.com
Tagalog: cs-support-tg-ml@abema-global.com

The following applies to residents of California and Texas.

・Use of Personal Information

We may have collected the following categories of information from and about you in the preceding 12 months:

Identifiers, which may include name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers
Source(s)Purpose(s)Disclosure to Third Parties for a business purposeDisclosure to Third Parties as a sale or sharing for targeted advertising
Directly from you

Indirectly from you (e.g., from observing your actions on our Service)

From third party service providers, such as data analytics providers
For the purposes specified in Section 5.internet service providers, payment processors, cloud service providers, promoters who hold e-sports events regarding the Service as explained in detail in 6.Advertising partners
Personal Information categories contained in customer records, which may include name, signature, address, telephone number
Source(s)Purpose(s)Disclosure to Third Parties for a business purposeDisclosure to Third Parties as a sale or sharing for targeted advertising
Directly from youFor the purposes specified in Section 5.internet service providers, payment processors, co-sponsor of promotions, cloud service providers, delivery companiesN/A
Commercial information, which may include records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
Source(s)Purpose(s)Disclosure to Third Parties for a business purposeDisclosure to Third Parties as a sale or sharing for targeted advertising
Directly from youFor the purposes specified in Section 5.internet service providers, payment processors, co-sponsor of promotions, as explained in detail in 6.Advertising Partners
Internet or other similar network activity, which may include browsing history, search history, information on a consumer's interaction with a website, application, or advertisement
Source(s)Purpose(s)Disclosure to Third Parties for a business purposeDisclosure to Third Parties as a sale or sharing for targeted advertising
Indirectly from you (e.g., from observing your actions on our Service)

From third party service providers, such as data analytics providers
For the purposes specified in Section 5.internet service providers, cloud service providers as explained in detail in 6.Third parties whose cookies and tracking tools we use and third party advertising partners
Non-precise Geolocation data; which may include physical location
Source(s)Purpose(s)Disclosure to Third Parties for a business purposeDisclosure to Third Parties as a sale or sharing for targeted advertising
Directly from you

Indirectly from you (e.g., from observing your actions on our Service)
For the purposes specified in Section 5.internet service providers and other service providers who facilitate consumer paymentsThird party advertising partners
Inferences drawn from other personal information, which may include a profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes
Source(s)Purpose(s)Disclosure to Third Parties for a business purposeDisclosure to Third Parties as a sale or sharing for targeted advertising
Indirectly from you (e.g., from observing your actions on our Service)

From third party service providers, such as data analytics providers
For the purposes specified in Section 5.independent contractors, as explained in detail in 6.Third party advertising partners
Sensitive personal information including your banking information.
Source(s)Purpose(s)Disclosure to Third Parties for a business purposeDisclosure to Third Parties as a sale or sharing for targeted advertising
Directly from youFor the purposes specified in Section 5.payment processors.N/A

We only use and disclose sensitive personal information for the following purposes: (i) performing services or providing goods reasonably expected by an average person; (ii) detecting security incidents; (iii) resisting malicious, deceptive, or illegal actions; (iv) ensuring the physical safety of individuals; (v) for short-term, transient use, including non-personalized advertising; (vi) performing or providing internal business services; (vii) verifying or maintaining the quality or safety of a service or device; or (viii) for purposes that do not infer characteristics about you.

We retain your personal information as long as your account is active or as long as it is necessary to provide the Service.

・Access, Portability and Correction of Personal Information

California Residents: California Civil Code Section 1798.83 permits California residents to request certain information regarding disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information for third parties' direct marketing purposes.
California and Texas residents: You have the right to know and right to access information about the categories and specific pieces of personal information we have collected about you, as well as the categories of sources from which such information is collected, the purpose for collecting such information, and the categories of third parties with whom we share such information. You also have the right to know if we have sold or disclosed your personal information. You may request this information, and upon request, we will provide this information to you in electronic form. You have the right to request information about our sale or disclosure for business purposes of your personal information to third parties.
You have the right to opt-out of the use of your personal information for targeted advertising. We process opt-out preference signals (such as the global privacy control) in a frictionless manner. You can learn more about how to use the global privacy control at https://globalprivacycontrol.org/.
You have the right to request that we correct information that we maintain about you.
Texas Residents: If we do not grant your consumer request, you may have the right to appeal that denial.
California and Texas residents have the right not to be discriminated against for exercising any of these rights. If you would like to exercise one or more of these California or Texas rights, please contact us using the contact information provided in Article 19. You may also designate an authorized agent to make a request on your behalf.. Whenever feasible for verification, we will match the identifying information provided by you to the personal information already maintained by us. If, however, we cannot verify your identity from the information already maintained by us, we may request additional information.

・Discontinuation & Deletion of Personal Information

Although we have not "sold" personal information for money in the past 12 months, we engage in routine practices with our website involving third parties that could be considered a "sale" of personal information or "sharing" of personal information, and we engage in targeted advertising. We do not knowingly sell or share for targeted advertising any personal information of minors under the age of sixteen (16).
California and Texas residents also have the right to request the deletion of your personal information, subject to certain legal exceptions.
California and Texas residents have the right not to be discriminated against for exercising these rights. If you are a resident of California or Texas and would like to exercise these rights, please contact us using the contact information provided in Article 19. You may also designate an authorized agent to make a request on your behalf.. Whenever feasible for verification, we will match the identifying information provided by you to the personal information already maintained by us. If, however, we cannot verify your identity from the information already maintained by us, we may request additional information.

Addendum: Republic of Korea

This addendum (this "Addendum") applies to the data subjects located or residing in the Republic of Korea ("Korea"). This Addendum should be read together with the Guidelines for Handling Personal Information ("Guidelines"), and in case of any conflict, the terms of this Addendum will prevail as to personal information of Korean data subjects.
For Korean data subjects, the Personal Information Protection Act ("PIPA") of Korea and other laws and/or regulations regarding data privacy in Korea are applied.

1. Periods of Retention of Personal Information

We will retain your personal information for as long as we need to use it for the reasons set out in the Privacy Notice except where we need to keep any personal information to comply with our legal obligations, resolve disputes, or enforce agreements.
If required to retain your personal information pursuant to applicable laws, we retain personal information for such duration as prescribed thereby. In the foregoing case, we will use your personal information solely for the purposes of such retention, and applicable durations are set out below.

  • Records on contracts or withdrawal of offers and the like: five (5) years (as required under the Act on Consumer Protection, etc. in E-commerce)
  • Records on payment settlement and supply of goods, etc.: five (5) years (as required under the Act on Consumer Protection, etc. in E-commerce)
  • Records on processing of customer disputes and complaints: three (3) years (as required under the Act on Consumer Protection, etc. in E-commerce)
  • Records on access: three (3) months (as required under the Communications Secrecy Protection Act)

2. Provision of personal information

We provide your personal information to third parties as described below:

Recipient(s)Purpose of Use of Personal Information by Recipient(s)Items of Personal Information Provided to Recipient(s)Period(s) of Retention/Use by Recipient(s)
SESISOFT Co., LtdCustomer support
  • Email address
  • User ID
  • Inquiry contents
Etc.
As long as necessary to fulfill the purposes on the left.

3. Processing of personal information

We outsource the processing of your personal information to third-party service providers and contractors ("Outsourcees").
The following are the details on domestic Outsourcees to whom we outsource the processing of your personal information:

OutsourceeOutsourced Tasks
SESISOFT Co.,Ltd.Customer support

4. Destruction of Personal information

The process and method for destroying personal information are set forth below:
・Process of destruction
We select the relevant personal information to be destroyed.
・Method of destruction
We destroy personal information recorded and stored in the form of electronic files by using a technical method (e.g., low level format) to ensure that the records cannot be reproduced, while personal information recorded and stored in the form of paper documents shall be shredded or incinerated.

5. Rights of Data Subjects

Regardless of the child's age specified in "17. Our Policy Regarding Children" of the Guidelines, a Korean child's age shall be under fourteen (14) years.
Notwithstanding "8. Access, Portability & Correction of Personal Information" of the Guidelines, the following provisions will apply to users located or residing in Korea.
You (and your legal representative) have statutory rights under the Korean Personal Information Protection Act, in particular the right to access, rectification, erasure, suspension of processing, and withdrawal of consent.
You (or your legal representative) can exercise such rights by contacting us or our data protection officer using the contact details set out in "19. Contacting Us" of the Guidelines.

6. Amendment of This Policy

・This policy takes effect on [2024/8/5]

The following also applies to (a) residents of the Philippines; or (b) Philippine Nationals.

Personal Information Collected and Manner of Collection

Personal DataManner of CollectionPurpose
Customer Information:
  • Email Address
  • Name
  • Contact Information
  • Payment Information
  • Transaction Information and History
  • Account Registration Process
  • Information required for Payment Processing
  • Customer Support Request or processing
  • Inquiries, submissions, other activities to respond to request, support of other request from Customer
  • When you participate in marketing and promotional activities of AbemaTV or its third party partners
The information collected is used to deliver the service, and for purposes enumerated under 5. Use of Personal Information.
Identifiers, cookies, and trackers which we may collect
  • Device ID
  • Browser ID
  • Web Beacons
  • IP address and location (google analytics)
  • Browsing history and behavior
The Information if collected using cookies and third party tracking tools (as applicable):
  • Cookies
  • Apple ID
  • Android ID
  • Google Analytics
You can choose to deactivate the cookies in your browser and/or deactivate trackers following the instructions in the links provided under 4. Cookies and Tracking Tools of Third Party Providers
The information collected is used to deliver the service, and for purposes enumerated under 5. Use of Personal Information

Disclosure to Third Parties

We may share your personal information or sensitive personal information (collectively "Personal Data"), as applicable, with third parties in the instances provided under 6. Disclosure to Third Parties, and in each case as permitted under Section 12 or 13 of the Data Privacy Act of 2012, including with your consent, as applicable. This includes, sharing with:

Classes of Third PartiesPurpose
Payment Settlement PartnersTo process your payment for any service or product
Third Party Marketing and AdvertisingTo provide you with products and services which match your profile

Whenever we share your personal information with a third party, we shall use contractual or other reasonable means to ensure that proper safeguards are in place to ensure that the confidentiality, integrity and availability of the personal data processed, prevent its use for unauthorized purposes.

Disclosure of Automated Profiling or Automated Decision Making

As part of our continued efforts to develop our products and services, we use data analytics, profiling and artificial intelligence to analyze your behavior, usage and predict products and services which best fit your wants and needs.

Disclosure of storage of Personal Information outside the Philippines

Your Personal Data may be transferred outside of the Philippines to our cloud providers or to our servers in Japan and the United States, as applicable, in each case in accordance with applicable laws. We will take reasonable measures to maintain the security and integrity of the Personal Data during transit and at its final location or storage.

Retention of Personal Information

We will store and retain your personal information only for as long as necessary for the purposes stated in this Privacy Policy. We may also retain your information to allow us to comply with any legal obligation, for a legitimate business interest taking into consideration any potential harm to you, or for such other cases authorized or required by law.

Security Measures

We protect and safeguard the confidentiality, integrity, and availability of your personal information by implementing a combination of organizational, physical, and technical security measures based on generally accepted data privacy and information security standards. Some of these measures are enumerated in 7. Security.

Data Subject Rights

Under the Data Privacy Act of 2012, you have the right to be informed about information we collect about you and how such information is used.

In addition, you likewise have the right:


  1. To request for access to information we collect about you, provided such access may not adversely affect the rights and freedoms of others as provided under applicable law.
  2. To request rectification of your information in case of inaccuracies or to update information we stored or collected about you. We may require proof of identity and other additional information to verify your ownership of the account and the validity of your request.
  3. To request for deletion / removal of your information if your information is no longer necessary to deliver the service (i.e. you have deleted your account), or such other legal grounds as provided by law. We may retain your information even after such request if such information is required by applicable law or regulation such as when information is required by government agencies for mandatory reporting.
  4. To request us to restrict the processing or use of your personal information.
  5. To request us to provide you with your personal information in a structured, commonly used, machine-readable format.
  6. To file a complaint if there is a violation of your rights as a data subject. As part of our objective to serve our customers better, we encourage you to raise any such concerns with our Data Protection Officer using the contact details set out in "19. Contacting Us" of the Guidelines and we shall endeavor to address your concerns within reasonable time as required by applicable laws and regulations.

Inquiries and Exercise of Rights

If there are any questions, comments or request for exercise of any of your right under this Privacy Policy, you may contact our Data Protection Officer using the contact details set out in "19. Contacting Us" of the Guidelines.

The following applies to residents of Thailand.

The reference to the Act on the Protection of Personal Information shall be referred to the Thai Personal Data Protection Act, B.E. 2562 (2019).

Privacy Policy

5. Proper Acquisition of Personal Information

We are mindful to avoid collecting information of a personal nature from any minor under the age of twenty (20) who have not reached a legal age by way of a marriage without the consent of their legal representatives (such as a person who has parental authority).

6. Notice of Purpose of Utilization at the Time of Acquisition of Personal Information

When we acquire personal information, we will disclose in advance or at the time of acquisition the purpose of utilization unless otherwise permitted by law.

13. Discontinuance of Utilization of Personal Information

In cases where it is difficult to cease use of personal information due to the large amount of costs involved or other reasons, and alternative measures can be taken to protect your rights and interests, alternative measures will be taken to the extent permitted by applicable law.

15. Inquiries

If you have any questions or concerns regarding the contents of this Privacy Policy, please use the contact details set out in "19. Contacting Us" of the Guidelines

Guidelines

11. International Transfer of Information

The transfer of your personal information to and outside of Japan will be for the purpose specified in this document. In such case, we will ensure that the destination country which receives the personal information has adequate personal data protection standards.

Additional provisions

・Direct marketing

We will not use or disclose your personal information for direct marketing purposes unless you have given us your consent. Your consent for direct marketing is completely voluntary and not necessary for use of any of our services. You may revoke your consent given to us for direct marketing at any point in the future.

・Right to withdraw your consent

If we use consent as the legal basis for processing personal information, we will stop processing your personal information after you withdraw your consent to processing, unless there is another legal basis (e.g., legal storage period).